Our small-group tours are 100% refundable up to 24 hours before the tour start time. Please be mindful that the later you wait to cancel, the harder it is for us to fill your spots. If you cancel less than 24 hours ahead of time or do not show up for the date and time that you booked, unfortunately, any sums paid will be 100% non-refundable. Bookings made less than 24 hours before the tour start time are 100% non-refundable. Changes less than 24 hours before the tour start time are not permitted. No-shows, bookings for incorrect dates/times and late arrivals are not eligible for refunds. We can try to fit you onto another tour, pending availability, but cannot guarantee this option. If you can’t make it, please contact us in advance to notify of your absence.
If you booked your tour via a 3rd party site like Viator/TripAdvisor/Get Your Guide etc… – you must contact them directly for any cancellation or change requests. We do not have access to their systems and we cannot process these types of requests from our side. Your confirmation email received from them at the time of your booking will contain their contact information.
On a side note, please always book tour & travel arrangements directly with the local supplier on their dedicated website rather than booking on sites like Viator, TripAdvisor, Expedia, Get Your Guide, Airbnb etc…These huge, anonymous online marketplaces keep substantial commissions (20-30%!). By booking directly with the local supplier, you are directly supporting a local independent small business and supporting the local community. Those commissions stay in our coffers and help us to grow! Thank you for your support and for spreading the word!
Our cancellation policy for private and custom tours is 72 hours but can vary and will be specified at time of booking.