Tour FAQs

squirrel-icon

Not seeing an answer to your question below? Don’t worry! Contact us(opens in a new tab) and we’ll be in touch promptly to respond to any questions or concerns you may have for MTL Detours and our tours.

We are the walking tour specialists in Montreal! We only offer fun and informative walking tours and don’t try to be a jack-of-all-trades. Our groups are small – only 10–12 people, depending on the tour – which ensures a personal, intimate experience where you can easily interact with your local guide and the other tour guests. We’re able to take you to off-the-beaten-path spots which are inaccessible to larger tour groups. MTL Detours only works with the best, engaging and fun guides in Montreal, and we are proud to generously compensate them for their highly sought-after knowledge and expertise (we pay some of the highest wages in the city). You’re on vacation, you’re our special guests, and we’ll make sure you have a great time with us!

MTL Detours is committed to offering a safe and pleasant experience to all participants. Any government-mandated rules or restrictions will be respected by the guide and the group. Guests are bound to and agree to follow any regulations that are in place at the time of their tour. Currently, wearing a mask is optional, but is highly recommended for entering any indoor public space.

Maybe? We very strongly encourage guests to take public transportation to get to the tour start location. Precise location details are provided in the tour description. We have an excellent public transit system, and Metro (subway) and bus are great ways to get around Montreal. Taxi or Uber is another option. Street parking may be available, but be sure to check for parking meters or restrictions. If you need to find a pay parking lot, check out Parkopedia online.

We love animals! But please check with us first before showing up with your furry friend! Contact us beforehand, and we’ll see if we can accommodate you (restrictions may apply).

Comfortable clothing and footwear are essential! These are walking tours, so be extra nice to your feet by wearing your comfiest shoes.

In summer, a hat could be a good idea to protect you from the sun.

For tours that go into the Underground City – you will be walking indoors for the majority of the tour, so no need for that winter hat or winter jacket while inside. You can remove your winter items and carry them, or perhaps bring a bag or backpack to transport them. We recommend that you dress in layers in wintertime, so you can remove heavier garments while indoors and replace them when you go back outside.

For tours during the winter season – please dress appropriately for a true Canadian winter (aka COLD). Be sure to have a proper winter coat, winter boots, a winter hat, winter gloves/mittens, a scarf or neck warmer, and wool socks. Avoid cotton and try to dress in layers, with your base layer being a wicking material. Winter tours are tailored to be a mix of indoor and outdoor stops – you are not constantly outside. If you have questions about what to wear in the winter, please contact us!

Yes, children 12 years old and up can participate. Our walking tours consist of 2–3 hours of walking and cover a lot of ground. You are the best person to judge if your child will enjoy an active walking tour or not. If you have a younger youngster, please contact us to see if we can accommodate you/them. You can always book a private tour with us for a personalized family experience.

A tip/gratuity is a customary way to show your guide that you enjoyed your tour and their hard work. Although optional, they are greatly appreciated! The standard gratuity in the Canadian service industry is 15%-20% (+/- $10 per person). Lesley and her fellow guides thank you in advance for your generosity 🙂

Yes, at least one bathroom break is scheduled during the tour. However, it’s always a good idea to take care of business before the start of the tour.

Our tours are held rain, shine, or snow. We are very quick to adapt the tour should the outdoor elements warrant it. Please check the weather forecast and dress/prepare accordingly. Be sure to have an umbrella/poncho for rain, hat + sunscreen for hot sunny days, winter clothing for winter tours etc… Only very extreme weather conditions (i.e. violent or dangerous) will warrant the cancellation of a tour, at our discretion.

  • You should bring your camera/cell phone to take photos
  • Your beautiful smile and positive attitude
  • Some water to stay hydrated (please be green with your own reusable bottle and avoid disposable plastic water bottles, if possible – merci).
  • Some cash to tip your guide 😉
  • A hat, sunscreen, sunglasses, umbrella, and poncho are great ideas depending on the weather.
  • In winter, don’t forget your hat, mittens/gloves, scarf etc…!
  • Comfy footwear is essential!
  • During COVID times – please bring your own mask and hand sanitizer

Guests with mobility restrictions or serious health issues should inquire about the possibility of booking a private tour. Our regular tour routes involve a lot of walking at a decent pace. Depending on the tour/season, there may be cobblestones, stairs, escalators, snow, ice etc… Please contact us to discuss your situation and see if we can set up a private tour that can accommodate your special needs.

We have carefully hand-picked all of our guides for their passion for Montreal, their fun and engaging personalities and their high level of knowledge and expertise. All of our guides have passed the mandatory tour guide training program at the Institut de tourisme et d’hôtellerie du Québec, possess their City of Montreal guide permit licence and are members of the Montréal Professional Tourist Guide Association (APGT). To learn more about our amazing local ambassadors, check out the Meet the Team part of the About Us section.

Our small-group tours are 100% refundable up to 48 hours before the tour start time. If you cancel less than 48 hours ahead of time or do not show up for the date and time that you booked, unfortunately, any sums paid will be 100% non-refundable. No-shows, bookings for incorrect dates/times and late arrivals are not eligible for refunds. We can try to fit you onto another tour, pending availability, but cannot guarantee this option. If you can’t make it, please contact us in advance to notify of your absence.

The cancellation policy for private and custom tours can vary and will be specified at time of booking.

Yes! You definitely want to be a special guest on one of our small-group tours. We cap our tours at a maximum of 10–12 people depending on the tour to ensure that it is a more personal experience. Our tour size is a huge bonus due to the high level of interaction between guide and guests. You are not part of a larger anonymous herd as is the case with other tour companies. We generally require a minimum of 2 people to operate a tour. Should there be an issue with the date/time that you have booked, you will be contacted as soon as possible and offered either a full refund or a chance to rebook a different tour.

No, not necessarily. Check each individual tour description for more details on the route and end point.

Our walking tours generally consist of 2 to 3 hours of walking. We cover a lot of ground on our tours, so you can see as much as possible. There is usually a quick stop or two to rest your feet, if needed, but most of the tour is either walking or standing. Benches are occasionally available along the routes to sit down for a moment.

Yes, advance ticket purchase is required. Tours typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance.

All tours are currently offered in English. Other languages might be available as a private tour. Please inquire and we’ll see if we can set you up!

Yes! We will be more than happy to customize a private tour for you according to your requirements. Please contact us to discuss your needs.

div-short

Curious About Our Tours?

We’d Love To Hear From You!

Curious About Our Tours?

We’d Love To Hear From You!