Frequently Asked Questions

Not seeing an answer to your question below? Don’t worry! Contact us and we’ll be in touch promptly to respond to any questions or concerns you may have for MTL Detours and our tours.

Why should you book with MTL Detours instead of another tour company?

Because we’re the walking tour specialists in Montreal.

MTL Detours is a 100% locally owned and operated small business offering fun, informative, small-group walking tours through Montreal’s most fascinating neighbourhoods.

Here’s what makes us the best choice:

✅ Certified, legal, professional guides

All of the guides collaborating with MTL Detours have completed the specialized Montreal Tourist Guide training at the Institut de tourisme et d’hôtellerie du Québec (ITHQ) and hold the mandatory City of Montreal guiding permit, required by law. We’re proud to fairly compensate the certified professionals we partner with for their knowledge, expertise, and skill. We don’t operate on the “free” or tip-only model, we believe guiding is a skilled profession worth valuing properly, and our pricing reflects that.

✅ Truly small groups & better access

MTL Detours tours are capped at just 10 guests, creating a more personal, intimate experience where you can actually interact with your guide and fellow guests. Smaller groups also let us visit off-the-beaten-path locations that larger groups can’t access, a tucked-away courtyard, a hidden alley, a quieter historical site.

This also supports our commitment to responsible tourism by reducing our impact on the streets and communities we walk through.

✅ Curated, content-rich tours

We don’t follow generic scripts or rush from landmark to landmark. Our tours are carefully designed to go deeper into Montreal’s stories, from hidden gems and surprising local lore to the city’s architecture, history, and cultural quirks.

Each MTL Detours experience is built around meaningful context, layered storytelling, and lesser-known insights, so you actually connect with the real Montreal, not just check it off a list.

✅ Local, independent and community-focused

MTL Detours is a woman-owned, independent company founded in and based in Montreal, not a franchise or a multi-city operation headquartered elsewhere. We live here, we work here, and we care about sharing our city with respect.

You’re on vacation. You’re our guest. We’re here to make sure you have a great time discovering the real Montreal.

🌿 Support Local – Book Direct

When you book directly with MTL Detours, you’re supporting a 100% locally owned and operated small business, not a multinational tour aggregator or third-party reseller.

Direct bookings help:

  • Keep your money in the Montreal economy
  • Support fair wages for certified local guides
  • Reduce reliance on platforms that take 20-35% in commissions
  • Sustain the quality, authenticity, and independence of our tours

Use promo code DIRECT5 at checkout and save $5 per person on our small-group walking tours.

We’re proud to be part of Montreal’s vibrant community, and your support makes a real difference. Thank you for booking local and spreading the word!

Do Montreal tour guides need a license or special permit?

Yes. Anyone leading a guided tour in Montreal is legally required to hold a permit issued by the City of Montreal. To get that permit, guides must complete the Montreal Tourist Guide certification program at the ITHQ (Institut de tourisme et d’hôtellerie du Québec). It’s mandatory (even for “free” or tip-based tours).

How do I know if my Montreal tour guide is properly licensed?

Look for a company that states clearly that its guides hold a City of Montreal permit and ITHQ certification. It’s reasonable to ask to see the permit in person at the start of the tour, a licensed guide can produce it on request. If they can’t, they aren’t a compliant, certified guide. Not every operator in the city uses licensed guides, including some offering “free” tours, so it’s definitely worth checking before you book.

Who are your guides and what kind of training do they have?

We have carefully selected the professionals we collaborate with for their passion for Montréal, their engaging personalities, and their high level of expertise. Every guide has passed the specialized training program at the Institut de tourisme et d’hôtellerie du Québec (ITHQ), holds a mandatory City of Montréal guide permit, and is a member of the Montréal Professional Tourist Guide Association (APGT). To learn more about these amazing local ambassadors, visit the About page.

Is Montréal’s Dark History Walking Tour a ghost tour, and is it suitable for everyone?

No. Montréal’s Dark History Walking Tour is not a ghost tour, legends tour, paranormal experience, or theatrical performance. There are no costumes, actors, jump scares, or invented stories. This adults-only tour focuses on true events, real people, documented history, and some of the darker chapters of Montréal’s past, all presented with care, context, and respect. Because the tour covers mature historical themes, the minimum age is 18 years old, with no exceptions.

Are children allowed?

For most MTL Detours walking tours, the minimum age is 12 years old. Children 12+ pay the same standard rate as adults. Our tours involve 2 to 3 hours of walking and standing, so you are the best person to judge whether your child will enjoy an active guided walking tour.

Please note that Montréal’s Dark History Walking Tour is strictly for adults 18+ only, with no exceptions, due to mature historical subject matter.

If you have a younger child under 12, please contact us to see if a private tour is available and might be a better fit for your family.

Do I need to tip my guide?

A tip/gratuity is a customary way to show your guide that you enjoyed your tour and their hard work. Although optional, they are greatly appreciated! The standard gratuity in the Canadian service industry is 15%-20% (+/- $10 per person). Lesley and her fellow guides thank you in advance for your generosity 🙂

Are pets allowed?

We love animals! But please check with us first before showing up with your furry friend! Contact us beforehand, and we’ll see if we can accommodate you (restrictions may apply).

Are bathrooms available during the tour?

Yes, at least one bathroom break is scheduled during the tour. However, it’s always a good idea to take care of business before the start of the tour.

What should I wear? What should I bring?

Comfortable clothing and footwear are essential! These are walking tours, so be extra nice to your feet by wearing your comfiest shoes.

In summer, a hat could be a good idea to protect you from the sun. An umbrella/poncho is a great idea if rain is in the forecast.

For tours that go into the Underground City – you will be walking indoors for the majority of the tour, so no need for that winter hat or winter jacket while inside. You can remove your winter items and carry them, or perhaps bring a bag or backpack to transport them. We recommend that you dress in layers in wintertime, so you can remove heavier garments while indoors and replace them when you go back outside.

For tours during the winter season – please dress appropriately for a true Canadian winter (aka COLD). Be sure to have a proper winter coat, winter boots, a winter hat, winter gloves/mittens, a scarf or neck warmer, and wool socks. Avoid cotton and try to dress in layers, with your base layer being a wicking material. Winter tours are tailored to be a mix of indoor and outdoor stops – you are not constantly outside. If you have questions about what to wear in the winter, please contact us!

Also bring:

  • You should bring your camera/cell phone to take photos
  • Your beautiful smile and positive attitude
  • Some water to stay hydrated (please be green with your own reusable bottle and avoid disposable plastic water bottles, if possible – merci).
  • Some cash to tip your guide 😉

Is there parking available?

Maybe? We very strongly encourage guests to take public transportation to get to the tour start location. Precise location details are provided in the tour description. We have an excellent public transit system, and Metro (subway) and bus are great ways to get around Montreal. Taxi or Uber is another option. Street parking may be available, but be sure to check for parking meters or restrictions. If you need to find a pay parking lot, check out Parkopedia online.

What's your cancellation, change and refund policy?

Cancellation, Change & Refund Policy

Our small-group tours are fully refundable up to 24 hours before the scheduled start time. As we operate with very limited capacity, we kindly ask that you give as much notice as possible if you need to cancel—late cancellations make it very difficult for us to rebook those spots.

Cancellations made less than 24 hours before the tour, as well as no-shows, are non-refundable. We are unable to accommodate last-minute changes, including those due to personal weather concerns, illness, or delays. Refunds are not available for incorrect bookings (wrong date, time, or language), late arrivals, double bookings, or missed tours due to flight delays or cancellations (please contact your travel insurance provider in such cases). If you notify us in advance, we’ll do our best to offer an alternate tour slot, pending last-minute availability, but this cannot be guaranteed. Any last-minute change requests that we are able to accommodate at our discretion may be subject to a rebooking fee. Participating in the tour renders a booking non-refundable.

If you booked through a third-party platform (e.g. Viator, Tripadvisor, GetYourGuide), any changes or cancellations must be made directly with them. We don’t have access to their systems and are unable to make adjustments on your behalf. You’ll find their contact information in your booking confirmation email.

A Note from MTL Detours

MTL Detours is a proudly local, independently owned tour company based in Montreal. Whenever possible, we encourage guests to book directly through our official website. Booking direct helps support small businesses, keeps your money in the local economy, and reduces the high commission fees (20–35%) taken by large platforms. Your direct support allows us to continue offering high-quality, intimate tour experiences—thank you for making a difference and helping us thrive!

Private & Custom Tours

For private or custom tours, our cancellation window is 48-72 hours, but can vary. Specific terms will be clearly outlined at the time of booking.

What do we do in the case of rain or bad weather?

Our tours run in all weather conditions: rain, shine, or snow. We try to adapt the route as needed if conditions change suddenly during the outing. Please check the forecast and dress accordingly: umbrella or poncho for rain, hat, water and sunscreen for hot days, and warm layers for winter tours. Only dangerous or violent weather will warrant a cancellation or rescheduling, at our discretion. If we cancel for weather, you will receive a full refund.

Can I take photos, video or audio recordings during my tour?

Taking some photos is permitted but please be mindful to not disturb your guide or other guests (aka don’t be paparazzi!) Filming video and recording audio is strictly forbidden at all times. 

Are tours accessible for people with mobility restrictions and serious health issues?

Our tours are sadly not wheelchair accessible. Guests with mobility restrictions, impairments or serious health issues should inquire about the possibility of booking a private tour. Our regular tour routes involve a lot of walking at a normal pace. Depending on the tour/season, there may be cobblestones, stairs, escalators, snow, ice etc… Please contact us to discuss your situation and see if we can set up a private tour that can accommodate your special needs.

Is there a minimum/maximum tour group size?

Yes! You definitely want to be a special guest on one of our small-group tours. We cap our tours at a maximum of 10 people to ensure that it is a more personal experience. Our tour size is a huge bonus due to the high level of interaction between guide and guests. You are not part of a larger anonymous herd as is the case with other tour companies. We generally require a minimum of 2 people to operate a tour. Should there be an issue with the date/time that you have booked, you will be contacted as soon as possible and offered either a full refund or a chance to rebook a different tour. (Kindly note that due to logistical reasons, we may occasionally have to increase the tour size by one or two participants. This is very rare and usually only occurs if we have two concurrent tours with an odd number of guests ex. a group of 9 and a group of 11. Thank you for your understanding)

Where does my tour start?

Each tour has its own specific meeting point. Please select your tour and consult the Logistics section on that tour page. The meeting point will also be included in your booking confirmation email.

Please arrive 10 minutes early. Our tours start on time and we are not able to wait for late arrivals.

Does the tour start and end at the same place?

No, not necessarily. Check each individual tour description Logistics tab for more details on the route and end point.

How much walking do we do?

Our walking tours generally consist of 2 to 3 hours of walking. We cover a lot of ground on our tours, so you can see as much as possible. There is usually a quick stop or two to rest your feet, if needed, but most of the tour is either walking or standing. Benches are occasionally available along the routes to sit down for a moment.

Do I need to purchase tickets in advance?

Yes, advance ticket purchase is required. Tours typically sell out quickly. To maximize your chances of getting the date, time, and number of tickets you prefer, please book well in advance. We do not accept walk-up bookings. If you are unable to book online, it means the tour is full and we cannot take more guests. Kindly also note that we do not have a physical on-site office. Tours must be booked online via our website or over the phone.

What language will my tour be given in?

Our scheduled small-group departures are offered in English by default. We are also happy to offer tours in French whenever possible, depending on guide availability.

For French-language tours, we can arrange a private tour, or, when there is enough interest, usually around 6 participants, we can try to set up a dedicated French departure. Please contact us before booking so we can confirm the best option for your date.

Do you offer private tours?

Yes! We will be more than happy to customize a private tour for you according to your requirements. Please contact us to discuss your needs.

Graphic skyline of Montreal as you would see it from a Montreal Walking Tour